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Q
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Can I use e-mail?
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A
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You can use e-mail and i-mode as an optional service.
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Q
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Can I use an answering machine?
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A
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You can use an answering machine service as an optional service.
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Q
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Can the rental phone display standard English?
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A
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Yes. The phone can be configured for bilingual use.
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Q
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Is the person I call notified of the rental phone number (caller ID)?
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A
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The rental phone number is displayed in Japan. However, it is not displayed when calling countries and areas other than Japan.
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Q
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How do I pay for the rental phone?
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A
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Full payment by credit card only is accepted. Please note that payment in cash is not accepted.
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Q
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Can a billing statement be issued?
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A
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A billing statement can be issued as an optional service.
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Q
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Can I obtain a receipt?
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A
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A receipt can be issued upon request. Please make the request when submitting the application.
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Q
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What are the features of the Prepaid Plan?
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A
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The Prepaid Plan ensures that you will not exceed your budget.
Settlement of the rental fee may be at one time.
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Q
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Can I use the e-mail service?
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A
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You can use the e-mail service in the Prepaid Plan.
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Q
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The phone died while it was in use.
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A
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The registered units expired for your prepaid-type rental phone. Please buy additional SoftBank Prepaid Cards from the SoftBank outlets across Japan or some convenience stores. Our company also sells additional prepaid cards.
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Q
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Can the rental phone display standard English?
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A
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Yes. The phone can be configured for bilingual use.
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Q
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I want to extend the rental period.
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A
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Extensions of the rental period will be in package units.
Example:L+S/L+M/L+L/L+L+L
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Q
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Can I make outgoing international calls?
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A
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Yes. International calls are made through the DoCoMo World Call system.
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Q
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Can I receive a billing statement?
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A
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A billing statement cannot issued for the Prepaid Plan. If necessary, apply for the Executive Plan.
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