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Basic Plan
- Can I use e-mail?
- Can I use an Voicemail?
- Can the rental phone display standard English?
- Is the person I call notified of the rental phone number (caller ID)?
- How do I pay for the rental phone?
- Can a billing statement be issued?
- Can I obtain a receipt?
Prepaid Plan
- What are the features of the Prepaid Plan?
- Can I use the e-mail service?
- The phone died while it was in use.
- Can the rental phone display standard English?
- I want to extend the rental period.
- Can I make outgoing international calls?
- Can I receive a billing statement?
Basic Plan
- Can I use e-mail?
- You can use e-mail and i-mode as an optional service.
- Can I use an Voicemail?
- You can use an Voicamail service as an optional service.
- Can the rental phone display standard English?
- Yes. The phone can be configured for bilingual use.
- Is the person I call notified of the rental phone number (caller ID)?
- The rental phone number is displayed in Japan. However, it is not displayed when calling countries and areas other than Japan.
- How do I pay for the rental phone?
- Full payment by credit card only is accepted. Please note that payment in cash is not accepted.
- Can a billing statement be issued?
- A billing statement can be issued as an optional service.
- Can I obtain a receipt?
- A receipt can be issued upon request. Please make the request when submitting the application.
Prepaid Plan
- What are the features of the Prepaid Plan?
- The Prepaid Plan ensures that you will not exceed your budget.Settlement of the rental fee may be at one time.
- Can I use the e-mail service?
- You can use the e-mail service in the Prepaid Plan.
- The phone died while it was in use.
- The registered units expired for your prepaid-type rental phone. Please buy additional SoftBank Prepaid Cards from the SoftBank outlets across Japan or some convenience stores. Our company also sells additional prepaid cards.
- Can the rental phone display standard English?
- Yes. The phone can be configured for bilingual use.
- I want to extend the rental period.
- Extensions of the rental period will be in package units.
Example:L+S/L+M/L+L/L+L+L - Can I make outgoing international calls?
- Yes. International calls are made through the SoftBank International Call Service.
- Can I receive a billing statement?
- A billing statement cannot issued for the Prepaid Plan. If necessary, apply for the Basic Plan.
From signup to usage to payment, we will assist you as helpfully as possible.
PuPuRu International Inc.
Service Center : ＋81-52-957-1801 / E-mail :
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